Public Outreach Vital For Successful CCS Projects

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Industrial Info Resources SUGAR LAND–July 28, 2009–Written by John Egan for Industrial Info Resources (Sugar Land, Texas)–Successful carbon capture and storage (CCS) projects require extensive public outreach as much as rigorous engineering and sound economics, several speakers told a carbon sequestration conference in Houston last week. “Public outreach is a big deal [for CCS projects], it is a work process … Read More

Creating Superior Utility Returns with Customer Satisfaction

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From Direct Options Executive Market Intelligence   November 30, 2009 Download pdf Far-sighted utilities have been successful because they place customers—not investors or regulators—at the center of their business.  Satisfying customers with low prices, high reliability, personalized service, and an overall excellent experience all contributes to positive regulatory outcomes, leading to higher regulated rates of return. “Everything starts with our customers,” … Read More