Can Utilities Find a Path to Peace?

Egan EnergyCrisis, Utility Communications, Utility Customer SatisfactionLeave a Comment

Most utilities have always had a small percentage of disaffected customers. They write letters to the editor grousing about the duration of a recent outage. They criticize a utility’s tree-trimming practices. They oppose a proposed price increase. But yesterday’s cranky customer is becoming more of an activist today, participating in protests that are aimed at more fundamental utility business practices: … Read More