Is Utility Customer Service Powerful Enough?

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According to statistics from Consumer Focus, customer service performance in the UK utility sector is improving. Although complaints fell overall by 7%, results vary widely by individual companies, with complaints actually increasing against some utilities including EDF Energy. The UK government has recently launched new measures providing compensation for customers who are overcharged, supporting the effort toward better customer service. … Read More

SDG&E Receives Prestigious Award for Nation’s Most Advanced Smart Grid

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POWER magazine has awarded San Diego Gas & Electric its 2012 POWER Smart Grid Award. Jim Avery, senior vice president for power supply at SDG&E said, “This advanced network is the key to unlocking the full potential of renewable energy while maintaining reliability, and offering customers more choice, convenience and control of their energy usage.” The programs that comprise the … Read More

Fact Sheet: How Much Does Fracking Really Affect Climate Change?

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Blogger Robert Rapier discusses arguments on both sides of the Keystone XL Pipeline debate. Calling for “truth in advertising,” Rapier says “the debate should be on the basis of factual information,” not hyperbole and opinion. Rapier favors the pipeline, believing it would improve U.S. energy security, reduce our oil dependence and create new jobs. Offering the arguments of environmentalists James … Read More

Utility Customers Satisfied, BPU Says

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The Board of Public Utilities (BPU) in Wyandotte County Kansas recently presented the results of a residential, commercial and industrial customer service survey they conducted in April of 2012. Results showed customers were satisfied with the utility’s basic electric and water services. Customer service scores were a bit lower; however, customers expressed appreciation for BPU’s responsiveness and their interface with … Read More

J.D. Power Names Top Utility for Customer Satisfaction

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PPL Electric Utilities Corp. is back on top, after last achieving the top utility honor in 2007. It has received past honors for both business and residential customer satisfaction. Over 100,000 customers were interviewed online, and PPL was ranked the highest in the eastern United States. PPL also operates Kentucky Utilities and Louisville Gas and Electric in the Midwest Region, … Read More