PPL Electric Utilities Corp. is back on top, after last achieving the top utility honor in 2007. It has received past honors for both business and residential customer satisfaction. Over 100,000 customers were interviewed online, and PPL was ranked the highest in the eastern United States. PPL also operates Kentucky Utilities and Louisville Gas and Electric in the Midwest Region, which also both placed well in the survey. In the United Kingdom, Western Power Distribution, also a PPL company, achieved that government’s highest customer service standard, which it has held since 1992. PPL serves 1.4 million electric services customers in Pennsylvania.
Read full article here: J.D. Power Names Top Utility for Customer Satisfaction