Utility Business Customers’ Satisfaction Drops 10 Points

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According to J.D. Power and Associates’ 2013 Electric Utility Business Customer Satisfaction Study, overall customer satisfaction for all electric utility business customers has decreased ten points from 2012. The study shows the average at 647 on a 1,000 point scale and is based on interviews with more than 25,000 businesses that spend at least $250 on electricity every month. The … Read More

How Well Were You Prepared for Promised Land?

Egan EnergyBlog, Communities, Crisis, Customers, Effective, Messaging, Safety, Utility Advertising, Utility Communications, Utility Media Relations, Utility StakeholdersLeave a Comment

Dodged a bullet. Whistled past the graveyard. Rolled the dice. Whatever metaphor you prefer, it looks like utility communicators will not get “fracked” by the fast-disappearing Matt Damon film, Promised Land. And that’s good, because it doesn’t appear that utility communicators invested a lot of time or effort preparing for the potential negative PR impact of that movie. Promised Land … Read More

Smart Grid Distribution Control Center and Operations

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In the average modern power distribution control center, day-to-day operation of the network focuses on keeping energy flowing to the consumers without interruption. There is only a limited amount of automation due to the limitations of real-time reporting on the current network. The current Operation Technology systems, such as SCADA, DMS, and OMS are mainly standalone today and require manual … Read More

Can Demand Response Help Us Achieve 100% Renewable Energy?

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The Journal of Power Sources recently published a study that suggested the energy grid can be 99.9% renewable by the year 2030, using a mixture of wind energy, solar energy, advanced energy storage technology, and a standby of fossil fuel. Using a model grid system with the energy potential estimated from weather data samples, the study estimated that the combination … Read More

Smart Grid and Economic Development?

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As markets for electric meters grow in countries such as China, India, and Brazil, it has come to light that the majority of those meters are not the advanced smart meters that have become a hot topic in the U.S. and Europe, but rather simpler communication meters that feed data only from the residence directly to the utility. Some growing … Read More

Shale-Gas Output Led Production to Record in 2011, U.S. Says

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The U.S. Energy Department released its Natural Gas Annual report recently, which showed that U.S. natural gas production hit an all-time high in 2011 at 28.5 trillion cubic feet. This was primarily thanks to the output from shale deposits. In addition, gross gas output rose 6.2 percent in 2011. The production from shale rose 46 percent, making it 30 percent … Read More