Archive for April, 2016

At the Movies: How KUA Connects with Customers

Utility marketers and communicators I speak with remain intrigued by the idea of direct interaction with their clients, contacts not mediated by email, social media, the news media or the contact center’s voice-response unit (VRU). They understand the power of personally connecting with customers. But these utility representatives I speak with seem fixated on the […]

Powered by P1P