Awkward Conversations Utility Communicators Need to Have with Customers

Egan EnergyUncategorizedLeave a Comment

Many of us would prefer to avoid awkward conversations if we can. We turn evasive when our children ask us, “Where do babies come from?” At a party, someone asks about the presidential candidates and most people go into full-on fudge mode. Stalling, evading and dissembling are seen as preferable to having a conversation that makes us uncomfortable. The ongoing … Read More