In the Court of Public Opinion, Utilities Lose by Playing Defense

Egan EnergyCustomer, Messaging, Utility Communications, Utility Community Relations, Utility Leadership, ValueLeave a Comment

  Different people celebrate the 4th of July in different ways. Beyond the fireworks, baseball and ritual grilling of meat, I like to celebrate our nation’s independence by binge-watching my favorite TV show, “Law & Order,” the long-running police procedural drama.   The original show ran for 20 years and had several spin-offs. Regrettably, the original and most of its … Read More