Free Download – Utility Employee Engagement
Are they talking about your impending merger? The rollout of advanced digital meters? The long-sought-after upgrade of the customer information system?
It doesn’t matter. Whatever strategic initiative is underway at your utility, you will need engaged employees to implement it. And engaged employees in a utility are pretty rare today.
7 in 10 strategic initiatives fail. To increase the probability that yours will succeed, check out this article I wrote in Public Utilities Fortnightly.