My brain was under assault. Productive thought had long since vanished. I stopped taking notes two hours ago. More coffee was out of the question — my eyes already were twitching from too much caffeine. My mind wandered. In three hours I knew I would be at a baseball game with my family – but how would I pass the … Read More
Employees are feeling beaten down. Can you blame them? Their commitment to their organizations is being sapped by frozen salaries, staff cuts, organizational inertia, endless reorganizations, and poor quality communications. High-skilled employees depart, opting to pursue more rewarding work elsewhere, leaving fewer people around to do the work. That’s not how you would characterize life at your utility, would you?