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Who is Egan Energy Communications?
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Joe Flores | formerly with Burbank Water and Power
The Latest EEC Perspectives
Utility Community Relations: Say “Hello” to the People (AKA “Customers”) Who Pay Your Salary
Blog, Customer, Face-to-Face, Utility Communications, Utility Community Relations“Believe only half of what you see and nothing that you hear.” That was a sentiment first expressed by Edgar Allen Poe in the 19th century, then made popular in the 20th century by the journalist H.L. Mencken. But today, the issue ha...
Sky-High Energy Bills: Utilities Need New Actions and a New Narrative
Blog, Customer, Utility Communications, Utility Customer Satisfaction, ValueDo you remember this painting? Prints of it have adorned college dorm rooms for decades. It’s Salvador Dali’s “Persistence of Memory.” I wasn’t an Art History major, so I’m not sure exactly what the melting clocks are suppose...
How to Keep Your Utility Brand from Becoming Toxic
Blog, Customer, Customers, Utility Communications, Utility MarketingWhether your company delivers electricity or natural gas, your customers’ bills have shot up, which damages your utility’s brand. Analytically, we all understand why bills have shot up: Natural gas costs have skyrocketed. Colder weat...