Returning to the Office? Simple Tips for Better Employee Communications and Performance

AdminBlog, Employee, Employee Communications, Utility StakeholdersLeave a Comment

As more of us shift from remote work to hybrid work schedules or even a full-on return to the office full time, it may take us a while to fully reconnect with colleagues — or even connect with new ones who were hired during the COVID-19 pandemic but whom you have not yet met face to face.   Maybe there’s … Read More

Utility Communications and Marketing Tips from the Trenches

AdminBlog, Employee, Organizational Culture, Utility Communications, Utility Leadership

Roughly 60% of subscribers to EEC Perspectives are women, and many of them are in a relatively early stage of their careers. For that reason, we asked three women at NorthWestern Energy to share their views on skill sets and career paths in communications and marketing within a utility, internships, innovative approaches to organizational design, and communicating during a pandemic. … Read More

Employee Engagement: Guest Blog on Ways to Improve It

AdminBlog, Employee, Employee Communications, Employees, Utility Communications

Employee engagement continues to be a high-interest topic among our readers. As a more contagious and deadly variant of COVID-19 emerges, utilities and energy companies are trying to decide when office workers will return to the office, and under what conditions. What work policies need to be updated? How shall we perform work going forward? Will our organizational culture help, … Read More

Changing Your Organization’s Culture One Minute at a Time

AdminEffective, Employee, Employee Communications, Employees, Organizational Culture, Utility Leadership

In last month’s blog, I discussed the wide gap between words and deeds among Colorado energy companies on the issue of stakeholder engagement, and how that disparity finally caught up with them in last year’s election. Sooner or later, I believe that same tendency to favor talk over action will hit providers of electricity. I’m talking about the critical role … Read More

Battling for Employees’ Hearts and Minds? Don’t Lead with “Reliable, Affordable and Safe”

Egan EnergyEmployee, Employee Communications, Employees

Those words might have worked as a rallying cry 75 or 100 years ago, when the U.S. was electrifying (right). Back then, working in the electricity business was a leading-edge, change-the-world endeavor, like working in the space program was in the 1960s or the perennial search for a cure for cancer. But today, many utility employees need a more current, … Read More

Retirees: A Utility’s Secret Weapon in the Net Metering Battle

Egan EnergyBlog, Employee, Uncategorized

Electric utilities across the country are getting PR black eyes on rooftop solar and net metering. The Washington Post, The New York Times and countless local news organizations have run articles on this national trend of homeowners putting solar panels on their rooftops. The controversy arises over net metering: what should homeowners pay to maintain the electric grid and preserve … Read More

Getting Your Utility’s Culture Back on Track

Egan EnergyBlog, Employee, Non-Verbal, Utility Communications, Utility Leadership, Utility Stakeholders

Last month’s blog post asked whether your utility could be headed for a culture-based disaster. To help you answer that question, we proposed a simple and easy, albeit qualitative, diagnostic tool: is there a gap between what your utility says about customers, and what it does? Most utilities “talk the talk” about customers, stakeholder engagement, transparency, the importance of communications, … Read More

Is Your Utility Headed for Trouble?

Egan EnergyBlog, Effective, Employee, Utility Communications

I hung up the phone and thought, “Wow, that utility’s headed for trouble.” Then I turned on the TV and watched the Washington Redskins get mauled. Again. The sideline reporter kept talking about how cultural problems had turned an exciting playoff team into a cellar-dwelling disaster in one season. That’s why I’m glad I’m not affiliated with the Redskins either. … Read More

How’s That Employee Engagement Project Working?

Egan EnergyBlog, Employee, Employees, Utility Communications, Utility Leadership, Utility Stakeholders

Employees are feeling beaten down. Can you blame them? Their commitment to their organizations is being sapped by frozen salaries, staff cuts, organizational inertia, endless reorganizations, and poor quality communications. High-skilled employees depart, opting to pursue more rewarding work elsewhere, leaving fewer people around to do the work. That’s not how you would characterize life at your utility, would you?