Testimonials

Egan
"John was brave enough to help us go where not many utilities have gone before. We decided to do a series in our monthly newsletter about the equipment a utility uses and maintains yearly, along with the average cost of the equipment. We wanted the articles to relate to what customers could actually see; poles, wires, those green boxes in customer’s yards, along with what they don't see every day. John created pieces that were not only informative, but something the customers could relate to.  John was helpful, timely, and supportive throughout the entire project!"
Jenny Heimerman, Supervisor, Customer Care, Owatonna Public Utilities
Egan
"John really helped move Apogee’s content marketing strategy forward by quickly writing two case studies after interviewing about a dozen utilities who were using our personalized outbound communications solutions. We had a great experience with John as our contract writer. His background as a daily reporter and knowledge of the energy industry was invaluable!"
Karen Morris, Marketing Manager, Apogee Interactive
Egan
“For many years, John Egan has provided communications training to federal government managers and executives through the U.S. Office of Personnel Management (OPM). He coached people on preparing the message, delivering an appropriate talk and handling questions. This was always a very popular session, engaging and very active. John is an expert in energy and communications. His facilitation/training skills are excellent. He is a great guy and he cares about the participants.”
Egan
"I enjoyed your workshop -- I got a lot of information I have already put to use."

Jeremy Elrod, Director of Government Relations, Tennessee Municipal Electric Power Association
Egan
“I really thought your October 2016 article was well done, and I’m looking forward to more. Your article on confirmation bias was spot on and well researched. It is clear to me that you are an experienced, thoughtful utility communicator.”
Catherine Cronin, Communications Manager, Vera (WA) Water & Power
Egan
“I love telling stories. It’s the best way to convey information that resonates with readers. Poles and wires are not nearly as exciting as stories about people and the community. My vision aligned well with John’s, and that’s why we had him write the copy for KUA’s 2015 annual report. The collaboration worked exactly as I had hoped, and we produced a memorable piece of work.”
Chris Gent, VP, Corporate Communications, Kissimmee Utility Authority
Egan
“John Egan has a sharp insider view of the traps that we fall into when we think we’re communicating the right things in the right way. And he finds and celebrates those who really connect with their customers offering us readers the true gift of a great example. When I receive notice of one of John’s blog posts it’s almost a guilty pleasure because his writing style is one of the best examples. Entertaining and resonating.”
Sandra Richter, Public Communications Manager, Middleborough Gas & Electric Dept.
Egan
"With very little notice, John crafted a compelling, timely, emergency response article for the local section of our magazine.  In addition to being an industry expert, John Egan is an expert, responsive storyteller, who knows how to convey both technical information and human-interest features in a manner that engages readers."
Patrick Higgins, Director of Communications & Member Services, Ohio's Electric Cooperatives
Egan

“In writing our award-winning 2014 annual report, John helped us tell a story to our customers using his utility-industry expertise, his deep knowledge of public power, and his excellent journalism skills to develop an outstanding report quickly. We were quite impressed with the whole process, and enjoyed working with John so much that we hired him again to write our 2015 report, as well as refer him to our sister organization, Roseville Environmental Utilities, to write their 2015 report.”

Vonette Fontaine, Manager, Public Relations, Roseville Electric Utility
Egan
"John’s industry expertise and writing talent gave one of our top-tier global consulting clients confidence that he could interpret complex industry issues for their intended audience – and he absolutely did. From our perspective, John’s work has enhanced our standing with that global client. Nice job, Egan Energy Communications -- well done."
John Kerr, Ergo Editorial, President
Egan
“I’ve had the pleasure of working with John on a series of energy industry news and magazine articles, press releases and marketing campaigns. John is an insightful writer and excellent communicator, bringing his wealth of energy industry knowledge and a deep network of contacts to every project. John’s work continually exceeds my expectations and he has shown, time and time again, that he can be relied on to meet deadlines.”
Joseph Govreau, Editor-in-Chief, Industrial Info Resources
Egan
"Excellent, excellent, excellent article this month, John."
Chris M. Gent, APR, CPRC, Vice President of Corporate Communications, Kissimmee Utility Authority
Egan
“It can be difficult to find external support that owns your deadlines as much as you. John does that. I appreciate his commitment to mapping out a project plan and sticking to it. He’s a solid driving force—and I mean that in a good way!”
Stephanie Hoff, Manager, Public Relations, Otter Tail Power Company
Egan

“As a client of EEC our utility has benefited greatly from reading EEC Perspectives. It is a nice break from the many other newsletters that provide little value. John Egan understands communications and understands utilities, so I'v enjoyed the relevance of his articles and also lighthearted way in which they are delivered.”

Barry Henck
Former Program Coordinator, Natural Gas Marketing
Central Hudson Gas & Electric
Egan

"John has proven himself which is why he’s on my short-list of energy writers. He knows the intricacies of a complex industry, yet has the ability to articulate the desired message in a clear and easy way manner. He knows his stuff, he's professional and easy to work with. He beats his deadlines and his copy is clean and tight every time."

Jon Haubert, Coloradans for Responsible Energy Development (CRED)
Egan
"EEC conducted an assessment of NW Natural’s social media strategy and made several helpful suggestions. John responded quickly to our needs, and his suggestions helped us refine our social media plan."
Melissa Moore, Corporate Communications Manager, NW Natural
Egan
"John conducted qualitative research for ICF International focused on the operational and financial benefits of customer engagement and satisfaction for utility companies. He drew on a wide and deep network of industry contacts to conduct detailed interviews with VP-level utility executives. John uncovered some significant and thought provoking findings under a very tight timeline. The results of this project have helped ICF evolve its industry point-of-view in this area. I really enjoyed collaborating with John."
Jeff Gibbons,  Former Vice President, ICF International
Egan
“As the closing speaker at our annual member meeting, John showed us how utilities could craft “sticky messages” and maximize the impact of those messages using innovative, low-cost, communications channels. I found the talk, “The Power of Words,” really entertaining and informative. It was customized for the needs of our members, and they gave it high marks. John’s comments will be useful to us as we continue to seek ways to increase the effectiveness of our marketing and communications efforts.”
Joni Livingston, Energy Services Manager, Missouri River Energy Services
Egan
“Having John speak at our events is always a plus. Conference attendees say they value his industry expertise and his ability to bring the research to life by sharing the anecdotes and case studies he uncovers as well as facilitating audience participation. He is very attuned to the special challenges facing public power communicators and marketers.”
Ursula Schryver, Vice President, Education & Customer Programs, American Public Power Association (APPA)
Egan
“John provided us with very helpful outside expertise on how to communicate on advanced metering. Using his utility-industry expertise and his professional network, he assessed our communications plan, conducted research, summarized his research, and delivered recommendations on a timeline and a budget that worked for us. John’s skills as a consultant, researcher, and writer, and team member created significant value for EWEB.”
Lance Robertson, Former Public Affairs Manager, Eugene Water & Electric Board (EWEB)
Egan
“John recently took my mundane business article and transformed it into an energetic, compelling and stellar piece of work! Not only does John know the inside and outside of the ulitity industry, but he uses his talents to turn the written word into gripping messages. Hey Utility Companies reading this: Hire John to write your salient messages to your stakeholders. You won’t be sorry.”
Maureen Kanwischer, President, Momentum Business Consulting
Egan
"I share John’s view that stakeholder engagement is too important to be left solely to a utility’s public relations department. Stakeholder engagement can help a utility more effectively manage its strategic risks in the public arena. John’s an accomplished writer who has written numerous articles on engaging stakeholders for MANAGING POWER magazine. Looking to keep your organization out of trouble and ahead of the curve? Get with John!"
Kennedy Maize, Contributing Editor, Power Magazine
Egan
“During our workshop John provided a large volume of information in a relatively short period of time. John’s passion, expertise, and care for the topic really came through. An excellent class, one for which I can take much back home. Keep it up!”
Egan
“I’ve had the pleasure of working with John several times, notably as he has spoken several times at the Edison Electric Institute Strategic Issues Roundtable. He has a great background in communications, customer satisfaction, and innovative utility programs. He is a very good facilitator and public speaker. John is thoughtful, able to focus on the details as well as the big picture, and a joy to work with!”
Brian Farrell, Edison Electric Institute
Egan
“Benton REA retained EEC to assess the cost effectiveness of its communications activities. John took a personal interest in our challenges, and his recommendations provided us with a fresh perspective based on our capabilities and the performance of our peers. John’s advice was timely, valuable and tailored to our needs.”
Troy Berglund, Manager, Community Development and Member Relations, Benton REA
Egan
 "John used his PR skills and detailed knowledge of the utility industry to elevate our profile in the market and support our business-development work."
Pete Cona, President & CEO, Versify Solutions
Egan

"I really liked your blog post, ‘Why the Price is Right (but the Rate is Wrong).’ I agree utilities should speak about their ‘prices,’ not their ‘rates.’ I'm going to recommend to my colleagues that we consider changing our wording in discussing price increase communications. Wish me luck."

Kelley Eldien, Senior Communications Specialist, ALLETE/Minnesota Power
Egan

"Our organization has been pleased with work provided by Egan Energy Communications over the years. John is very focused, creative and easy to work with. From strategic communications to developing and distributing our newsletter, we felt informed and included without having to manage processes."

Kelley Porter, Chair, Communications Subcommittee, Nebraska Power Association

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