Baltimore Gas & Electric was about 10% finished with its smart meter deployment when Superstorm Sandy hit the Northeast back in October. With just that 10% operational, however, BGE’s chief customer officer noticed a gain of efficiency as the smart meters eliminated 387 tasks the utility needed to perform during the recovery process. When a feeder is fixed, utility workers need to check with individual customers to ensure that their power has indeed been fixed and generally about 2/3rds of customers don’t pick up the phone. With the smart meters in place, the utility was able to ping the smart meter and receive an immediate automated response as to the power status.
Read the full article here: BGE Scratches at the Surface of Smart Meter Advantages
