Archive for January, 2016

Boosting Your Utility’s Employee Engagement, CSAT and Profitability

The utility industry has been roiled in recent years by mergers & acquisitions (M&A). Most publicly held electric and gas utilities are either in the process of integrating a merger, preparing a merger, or both. Over $166 billion of utility-industry M&A has taken place since 2012, according to PwC’s North American Power Deals (see below). […]

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