Utility Communications: Don’t Overlook (Or Shoot!) The Messenger

Egan EnergyMessaging, Utility CommunicationsLeave a Comment

When I write or speak about utility communications, I tend to focus on the “message” part of the communications process, i.e., which words should be used and which ones should be avoided in order to achieve a desired result. Like this post. And this post. Last month, when I spoke at the American Public Power Association’s National Conference, I focused … Read More