client services backup

• Central Municipal Power Agency and Services (CMPAS), MN 2017, 2018
• Roseville Electric Utility, City of Roseville, CA  2014, 2015, 2016, 2017
• Roseville Environmental Utilities 2015, 2016, 2017
• Kissimmee Utility Authority (KUA) 2015, 2017
• WPPI Energy 2015
• Omaha Public Power District (OPPD) 2013
• Omaha Public Power District (OPPD) 2012

Redding Electric Utility (CA) Employee Newsletter, The Inside Line

• August 2019
• July 2019
• June 2019
• May 2019
• April 2019
• March 2019
• December 2018
• October 2018
• September 2018

The EEC Way: Outside Perspective, Industry Expertise
Read the EEC Case Study on Utility Customer Newsletters here.

Burbank Water and Power (CA) Customer Newsletter, Currents

• June 2019
• May 2019
• February 2019

Redding Electric Utility (CA) Customer Newsletter, Redding Connects

• August 2019
• May 2019
• March 2019
• February 2019
• January 2019
• December 2018
• August 2018

Owatonna Public Utilities Customer Update

• July 2017
• June 2017
• May 2017
• April 2017

Simply Better — Central Hudson Gas & Electric
About 40% of homes in New York are heated with fuel oil. Central Hudson Gas & Electric, an upstate New York combination utility, is trying to convince homeowners in its service territory to switch from fuel oil to natural gas to heat their homes. They are using a monthly newsletter, Simply Better, as one of their main marketing tactics. EEC writes the copy for Simply Better.

• May 2015
• February 2015
• January 2015

Connections, OUC (Orlando Utilities Commission)
Energy efficiency programs and residential rebates offered by OUC—The Reliable One® were the featured topics that EEC wrote copy for in a variety of OUC’s publications including its monthly customer newsletters, newspaper advertorials, customer brochures and the website.

• May 2014
• Dec 2011
  
• October 2011

IIR — The NavigatIIR
Industrial Info Resources is a fast-growing global industrial market intelligence company. To support cross-selling and upselling of their services, and keep their clients informed about significant developments in energy markets, Industrial Info hired EEC to write a monthly newsletter in collaboration with staff web designers.

Nebraska Power Association Quarterly Newsletter
After a growing number of Nebraskans expressed interest in electric and environmental issues in their state, the NPA turned to EEC to help it produce a quarterly newsletter.  EEC writes the copy and works with a web designer to lay it out and distribute it to NPA’s subscribers.

• Fuel Cells: No Longer a Fuel of Tomorrow, Distributed Energy magazine, (August 2019)
• Excellence in Governance, Public Power magazine, (May/June 2019)
• Energy Storage Evolution, California Water & Power  magazine, (Winter 2019)
• “U.S. Power Industry Forecast 2019” — Turbomachinery Handbook (2019)
• The 'New' Munis on the Block, California Water & Power  magazine, (October 2018)
• When Your Community Wants Renewables: Making Changes, Meeting Demand, Public Power magazine (May 2018)
• Rebates: Dollars Alone Are Not Enough, Public Power magazine (Jan/Feb 2018)
• Do Unto Others…Going for Gold In Customer Service, Public Power magazine (2017)
• Face-to-Face Communications Is Powerful, Postdigital Communications Tool, Natural Gas & Electricity magazine (2017)
• A Different Shade of Green, Ohio Cooperative Living magazine (2017)
• Central Ohio Cooperative Greens Its Electricity Supply, Green Energy Ohio magazine (2017)
• Outside-Inside: Lineworker Training Comes Indoors, Ohio Cooperative Living magazine (2017)
• In Ohio, Co-op Heroes Are Everywhere, Ohio Cooperative Livingmagazine (2017)
• Working at the Edge of a Tornado — Country Living magazine (2016)
• Inside Out: How Natural Gas Companies Are Addressing Cyber Threats, American Gas Magazine (2016)
• Oregon Bans Coal, Doubles its Renewables Mandate (2016)

If your organization has a small marketing budget but a lot of big ideas, producing a thought-leadership article can lead to greater visibility in the utility industry. EEC has written several of these types of articles and detailed Research Notes on strategic trends in the energy industry.

• Beating Peak Electric Demand, and Severe Weather with Apogee Interactive Videos — Apogee Interactive, Inc., 2017
• Driving Member Satisfaction, and Lowering Costs with Personalized Video Messaging — Apogee Interactive, Inc., 2017
• Ascend: How Power and Utilities Chief Audit and Chief Risk Officers Can Move Up To the Executive Table — PricewaterhouseCoopers (PwC) April 2016
• “Flipping the switch: Turning Disruption into Opportunity in 2016,” PwC (February 2016)

  “Do You Know What’s in the Ground?” PwC thought-piece on how materials tracability can enhance gas utility safety (September 2015)
• “How to Generate Better Intelligence, More Wind Power and Increased Profits with Advanced Business Analytics” Power Grid Internationalmagazine (May 2013)
• “Regulatory Decoupling Removes Financial Barriers to Utility Energy Efficiency Programs” – Direct Options
• “Social Media: Changing How We Communicate” – Priority Marketing

• $50 Million and Counting: The Benefits of Local Ownership - Redding Electric Utility (2018)
• National Night Out — More Safety at Lower Cost! - Redding Electric Utility (2018)
• This Father’s Day, Celebrate Your Dad but Skip the Mylar Balloons - Redding Electric Utility (2018)
• New Data Visualization Platform Gives Traders, Analysts Better Picture of Refinery Turnaround Market - Industrial Info Resources (2017)
• San Antonio Golf Tournament Draws Business Leaders from Across Southwest (2016) - Industrial Info Resources (2016)

Nebraska Power Association
Big shifts in Nebraska’s energy markets led NPA to retain EEC to update the organization’s website. NPA needed EEC’s expertise to communicate to its stakeholders how utilities in the Cornhusker State were responding to – and getting ahead of – these industry changes. EEC has maintained and updated the NPA website since its 2011 relaunch.

City of Boulder
As part of an extensive community outreach effort, the City of Boulder, Colorado, relaunched its Boulder’s Energy Future website in early 2013. EEC was retained to help with the relaunch by reorganizing pages and streamlining website navigation by “bite-sizing” the copy.