Customer Communications

Governments draw their legitimacy from the consent of those they govern. So states the Declaration of Independence. Fast-forward from 1776 and we see the same dynamic governing the utility industry. Small groups of disaffected customers have used targeted action to force unwanted change on utilities. Is that a risk you want to take? EEC can help utilities stay aligned with their customers on controversial issues like digital meters or price increases.

Communications Effectiveness


benton_reaWhat’s the most cost-effective way to communicate with a rapidly  changing customer base? Benton Rural Electric Association retained EEC in 2013 to help determine how it could cost-effectively reach a specific set of customers while getting more overall bang for its communications buck.

Price Increase Communications

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