Utility Communications: An Ounce of Prevention, or a Pound of Cure?

Egan EnergyBlog, Communities, Crisis, Customers, Effective, Employee, Utility Communications, Utility Leadership, Utility Media Relations, Utility Stakeholders, Value1 Comment

I hung up the phone, happy for my friend but sad about his company. It was not the first time I had this conversation, nor would it be the last. And they didn’t all go the same way. Sometimes I hung up the phone sad for my friend as well as his or her company. My friend is a communicator … Read More

“Medium Rare or Well Done?”

Egan EnergyBlog, Communities, Cost-Effective, Creative, Customer, Customers, Effective, Low-Cost, Utility Communications, Utility Community Relations, Utility StakeholdersLeave a Comment

Creativity Cuts Cost of Connecting with Utility Customers Utility communicators are under increased pressure to do more with less. That puts a premium on creativity. We’re all searching for the same Holy Grail: low-cost, high-impact ways to connect with customers. Two public-power utilities recently shared some very creative ideas to connect with customers. Perhaps their ideas can help you connect … Read More