Scoring only 552 out of a possible 1,000 points in a recent JD Power & Associates customer satisfaction survey, Long Island Power Authority (LIPA) finished in last place among 126 U.S. major utility companies. The score represents a 30 point drop from last year. Major storms, including Hurricane Irene, led to the company’s failure to meet customer expectations. Not all customers agreed, but many spoke of lack of communication, rising rates, and poor reliability. LIPA responded by saying they are making an effort to improve customer service by lowering bills and moving to a new service provider in 2014.
Read full article here: Survey: Long Island Power Authority is the Worst Utility in America
