The Board of Public Utilities (BPU) in Wyandotte County Kansas recently presented the results of a residential, commercial and industrial customer service survey they conducted in April of 2012. Results showed customers were satisfied with the utility’s basic electric and water services. Customer service scores were a bit lower; however, customers expressed appreciation for BPU’s responsiveness and their interface with technicians. The least satisfied were residential customers who had problems with billing processes and procedures, while industrial customers had the highest satisfaction overall. Results suggest the utility needs more visibility in the community and a “more relevant image.”
Read full article here: Utility Customers Satisfied, BPU Says
