According to statistics from Consumer Focus, customer service performance in the UK utility sector is improving. Although complaints fell overall by 7%, results vary widely by individual companies, with complaints actually increasing against some utilities including EDF Energy. The UK government has recently launched new measures providing compensation for customers who are overcharged, supporting the effort toward better customer service. Consumers can easily change suppliers, and are learning that there are differences not only in price, but in how they are treated by the utility, which provides incentive for these companies to better meet the needs of their customers.
Read full article here: Is Utility Customer Service Powerful Enough?