Those words might have worked as a rallying cry 75 or 100 years ago, when the U.S. was electrifying (right). Back then, working in the electricity business was a leading-edge, change-the-world endeavor, like working in the space program was in the 1960s or the perennial search for a cure for cancer. But today, many utility employees need a more current, … Read More
Last month’s blog post asked whether your utility could be headed for a culture-based disaster. To help you answer that question, we proposed a simple and easy, albeit qualitative, diagnostic tool: is there a gap between what your utility says about customers, and what it does? Most utilities “talk the talk” about customers, stakeholder engagement, transparency, the importance of communications, … Read More
I hung up the phone and thought, “Wow, that utility’s headed for trouble.” Then I turned on the TV and watched the Washington Redskins get mauled. Again. The sideline reporter kept talking about how cultural problems had turned an exciting playoff team into a cellar-dwelling disaster in one season. That’s why I’m glad I’m not affiliated with the Redskins either. … Read More
Employees are feeling beaten down. Can you blame them? Their commitment to their organizations is being sapped by frozen salaries, staff cuts, organizational inertia, endless reorganizations, and poor quality communications. High-skilled employees depart, opting to pursue more rewarding work elsewhere, leaving fewer people around to do the work. That’s not how you would characterize life at your utility, would you?