In last month’s blog, I discussed the wide gap between words and deeds among Colorado energy companies on the issue of stakeholder engagement, and how that disparity finally caught up with them in last year’s...
Communicators tend to believe that effective communications can solve many, if not most, business challenges. Ineffective communications, on the other hand, are at the root of all sorts of business problems. Utility leaders...
I’ve always loved the saying, “Culture eats strategy for breakfast.” I first heard it 20 years ago, in business school. Since then, I’ve been able to personally experience the truth of that statement, and I...
Last month’s blog post asked whether your utility could be headed for a culture-based disaster. To help you answer that question, we proposed a simple and easy, albeit qualitative, diagnostic tool: is there a gap...
Jim, my neighbor, was stealing catalytic converters. Sally, another neighbor, gave out poisoned candy for Halloween. And my son’s friend Ted was selling Oxy at local high school football games. So said posts in our...
There is a real crisis afoot in electricity prices: increases of 20% or more are being implemented by electricity companies across the country. This crisis offers utility marketers and communicators an opportunity to take a...
Blog Artificial Intelligence, Effective, Utility Communications January 19, 2024 Generative AI, Unsupervised Children, and Utility Communications Blog, Effective, Utility Communications December 4, 2023 ANNUAL REPORTS, QUIET QUITTING, AND CRISIS COMMUNICATIONS: EEC’S BEST-READ CONTENT OF 2023...
As more of us shift from remote work to hybrid work schedules or even a full-on return to the office full time, it may take us a while to fully reconnect with colleagues — or...
